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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



No help or support given

I was referred to this team back in June 2017. I was first told that I couldn’t see a female doctor as there was none in the team. I was then given a female Doctor but then told she would be leaving so I would only have one appointment with her. I understand people change jobs so that was no problem to me! I then we told that there was no female doctors and was given a appointment with a male doctor where I had a female support worker sitting in with me. Throughout that appointment was then told I wouldn’t be left alone I would have support but I haven’t had anything. I then found out it was between 6-8 weeks before I would be re reviewed it’s now the 10th week and I’m chasing for an appointment. Each time I call them I get told that someone will call me back. As I do not know who I saw or who I was supposed to be seeing that it’s hard to even know who supposed to be calling me as they don’t have a receptionist! Well with this day and age i would of thought that they would have a system which would inform them. I’m now still waiting for a appointment I’ve told them that I am due to run out of medication and this who process it just making me worse. I don’t know what else to do and have given up all hope.

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