Overworked, underfunded, and inefficient.
The Support Workers, Care Coordinators, and other support staff that one does come into contact with do work hard, but each are dealing with an extremely high case load and this makes it difficult for them to fully support their service users. The Reception Area could do with a lot of improvement - one will call and leave a message if the person's not there, only to find that the intended recipient never received it. NHS/Council - Pay the current staff here what they're actually worth, and make it a more supportive work environment so you can actually retain employees for longer than three months.