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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



Absolutely diabolical

Been with the team on and off all throughout my life with severe anxiety agoraphobia, but for the last 3 years I have gone from a working happy mum to a 3 year old to completely housebound agoraphobic terrified of the world I have been referred 5 times by my doctors but the team tell me I’m not bad enough ?! How bad do you want me ?? Suicidal ?? Then that’s too late Support the patients that are desperate for help I could of been better and overcome this had I had the correct intervention I’ve had to chase appointments consistently, been forced to go to mariner house to be accessed only to be told I’m not agoraphobic if I can get there What are you doing to us ?? I’m terrified for the future and for the next generation Would just like to add how can a mental health team not have a CBT therapist ?? The current one is on maternity leave Please sort this out I keep being palmed off to the well being service which I’ve done their courses multiple times and they do not help severe anxiety disorders

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