Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


Poor, appointments cancelled and loved one un

Loved one has sec 117 after care status but has been advised they should pay for care and support to improve wellbeing as loved one experiences isolation/loneliness and unable to shop and prepare meals. Disregard for Care Act 2014 and care co not referring for needs assessment. Appointments cancelled and loved one not aware. Loved one left for months without review.