Ineffective service overall.
My relative has been under service for over 7 years and the last 2 years she has been living in independent accommodation, however she is not coping to keep herself safe and live a meaningful life, always lonely and unable to keep home habitable. When concerns raised with Care Co no action taken. I don’t feel listened to and even made to feel a nuisance. Care co repeatedly tells me to ‘ let him do his job’. My relative’s Well-being is not considered even though I have provided information to Care co that she is bored and sad due to being excluded from society. She is unable to communicate her problems and when care co has met with her he tells her she is doing ‘ really well’ and she repeats this back which leads to no further support being provided or discussed even. It is heart breaking to see her struggle in a dirty home and unkempt. Family pick up the pieces and are experiencing carer breakdown for the sake of an effective assessment of her strengths and weaknesses and delivering the care she so desperately needs. I feel very let down by NSFT. They say they listen to clients and Carers but we do NOT feel listened to so how are NSFT able to provide effective care?