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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



Excellent discharge care

Can't fault the care my husband received following his recent discharge from an NSFT in-patient unit. The care co-ordinator was kind and efficient. He visited my husband in hospital, rang him the morning he came home and kept in regular contact for several weeks afterwards. He sorted out some issues to do with my husband's medication and physical health, immediately and without waiting to be asked. It was extremely reassuring to us both to be looked after by someone who was both caring and totally professional. Sadly, he has now moved to another team.

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