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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



Awful

My care plans since 2015 have been done without my knowledge are incorrect and just been copied and pasted. The review dates never reached and one was over 1 and a half years old and done by someone anonymous from the older persons team and I'm not even under that team. I only found this out by asking for my records! My care coordinator refused to show me a care plan. I'm so disgusted I am going to ask to be discharged from this team as incompetent doesn't even begin to describe my experience of them. Care coordinators go sick leave retire and your left for months with no named person. Phone calls are not returned. The team manager won't speak to you. The caveat of first do no harm does not apply to Ipswich idt. They have harmed me and I wish I had never got involved with them.

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