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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



im giving it 1 star because i cant give it 0

i have been referred by my GPs five times in the last two years. i have been through access and assessment to IDT being told i have pts. I had 1 meeting with a care coordinator who then left, then I had 1 with a cpn and then they discharged me. i had no medication review and my GP referred back again and they rejected the referral. i started having therapy with a psychotherapist who said i may have bipolar after 2 sessions and mind then referred me back to IDT who again rejected the referral. My GP referred me again following an overdose and they ignored it. Mind and my GP again referred me and i had an assessment with access and assessment who referred me back to idt and said they couldn't understand why idt had not carried through their recommendcations from last time. IDT again rejected the referral, diagnosed me with an anxiety disorder (although they havent told me that, just my gp) and referred me to wellbeing, despite me saying I had been referred there 4/5times before and they have never been able to help me just offer group anxiety workshop. I have been self-medicating and have overdosed twice but have now given up asking for help as i realise i wont get it. I have friends who have been through NSFT, and their treatment has always shocked me but i didn't realise how bad it was until i needed help and despite my dr and 3 other professions involved in my care, including their own staff at access and assessment saying i need idt support, they refuse to accept me as a patient. I know self medicating is a risk but i feel its less of a risk than taking nothing and dealing with intrusive thoughts and flashbacks where i have no control. This service is not fit for purpose, let alone dealing with vulnerable people in huge distress. The staff do not care and i often had to continuously ask because things would not get done or followed up, nobody seemed to know what anyone else was doing, there was no care plan and it was like they weren't even listening half the time and certainly had no empathy. I have been made to feel like i am exaggerating my symptoms or it is in my head and as most people with mental health problems knows, speaking about the things that cause you trauma and distress is very hard, i have done that at least 6 times in different assessments with access and assessment, idt and wellbeing, to have the door slammed at the last hurdle everytime. when i was first referred i was having panic attacks but could go certain places and could go if i was with someone, i did not have suicidal thoughts. Now i do not go out at all even with someone. I cannot even go to hospital in an ambulance for my kidney problems because of my anxiety and i would rather be ill and in pain than go out, i have flashbacks and intrusive thoughts daily and feel suicidal daily because I cannot cope living like this for the rest of my life and I don't think I will ever get help from these people. All they want is to get people off the list asap and its shocking the amount of people who have committed suicide after being let down by these people and coroners always say things must change but they never do.

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