Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust


This service is not fit for purpose.

This service does not exist - why vulnerable people with mental health issues are continually released from hospitals into it’s ‘care’ is beyond me. They do not signpost to Mind and allow vulnerable people with mental health issues to ‘make their own decisions’ even if that is not in their best interest . They seem very blasé about their role and purpose . The concerns of family members are almost ridiculed and there is no communication of any meaning between referred and family members - it is like being stonewalled by a service incapable of providing any care at all . Piecemeal plans if you harass them to perform their duties. If you are referred do not expect anything from them - and understand your GP’s work under their decisions even if your GP has more to offer than IDT .