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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust



Don't hold your breath when you're in crisis

Was sent to the crisis team in woodlands for an assessment, which then got me a referral to the IDT team. Had weekly phone calls that lasted no more than 3 months until they abruptly stopped as no one could be bothered to keep in touch. I asked what was happening with my care and was told that a care coordinator and psychiatrist was being sorted and I needed to wait. In Total I waited 12 months to finally have an assessment with the Duty nurse. Fast forward one week later and I have now been discharged from their services and told there is nothing they can do to help as they don't have the resources. It's always nice to know that your depression, anxiety, trauma and suicidal thoughts are not cared about enough to get the help and support you need. I dread to think how many other people have received these kinds of phone calls in a crisis. They're playing with fire telling people to just get on with life when they're on the brink of ending it all. Didn't help me 5 years ago so I don't know why I'm shocked they failed to help me again.

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