Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Ivry Street Medical Practice


Knowing it is dealt with that day

I have only had issues once with calling into the surgery - waiting in the telephone queue for 45 mins then getting cut off! However, it must have been a one-off glitch as since then I have been pleased with a quick response and seen a GP with my ongoing condition. I will look at E-Consult, but only if it was for something that was not needing to be addressed urgently as 'online' consultations, do not give me confidence in knowing that things will be dealt with or seen the day you put them in. This is especially true when I feel I need access to the service for my children.