Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ivry Street Medical Practice


The e-consult option is great!

I've recently used the surgery's e-consult option from their website and found it to be excellent. I've often felt in the past that I've had to make an appointment to simply ask a GP a question or for a bit of advice. Using the e-consult service means you get a relatively prompt response without having to use up an appointment slot which might be more appropriate for another patient. I have used the e-consult service on 3 occasions - on one, a GP called me the next day, well within the 24 hour time frame that is mentioned, and offered me a face-to-face appointment for later that same day. On another occasion, I had an email response saying that a doctor would contact me for a phone consultation the following week (the reason I had made the e-consult enquiry was not urgent) and in the last instance, I received an email the day after my enquiry with the answer to my question which was related to my prescription.