Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ivry Street Medical Practice


They need to talk to each other better

I was asked to have a phone call with the nurse but when I asked reception she said you will have to ring, and I sadly felt it was said with a bit of an attitude. I just wonder why can't the staff liaise with each other better rather than the patient getting involved. But this was the only negative I have everything else is ok with the surgery on the whole.