Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Ixworth Surgery


Appointment availability

Cannot ring at 8am when emergency on the day appointments are released as I am at work by then, after that it is too late. Cannot sit in a phone queue also due to job role, so when I can ring a bit later all available appointments have gone. Working full time it is difficult to get appointments at a convenient time as they are always booked up. Cannot book to far ahead either, but I suppose that stops over booking by people on a just in case basis