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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ixworth Surgery



One GP was extremely rude

She was very rude to me and also at another time to a friend who uses the practice: he was in tears after seeing her because of her rude and dismissive attitude based on his advanced age. I left your surgery and moved to another one. On the other hand the staff in your pharmacy are well above average.

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