Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ixworth Surgery


Care very good

The care is very good but I haven't seen anyone for 3 years but have had chats on the phone and I'm confident if I needed to be seen after that I would be. I have felt that at different points a face to face appointment would've been better and I've not had my annual reviews or medication reviews recently but I do like being able to talk to the pharmacist about medication issues. One of my medications is still being prescribed even though the consultant has stopped it. More recently when I got ill over the weekend I decided to call 111 rather than wait until monday as there is the worry that you won't get talk to or be seen on the day by a GP.