Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ixworth Surgery


Happy to see any of the staff

No problems getting to talk to or see a GP and I'm happy to see any of the staff team. The reception staff are helpful, polite, understanding and accomodating. There has been a lack of baby vaccination clinics with a couple of cancelled appointments but this is possibly due to staff sickness. I've used econsult and found I got quick responses on the day and that it worked well to address issues.