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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ixworth Surgery



Disappointed

We've had to wait three days to get children seen. We called on Friday but nothing was available, called again Monday, got through at 9am saw a pharmacist but was given nothing more than over the counter medication to help with our childs breathing. Also seen a nurse and been given a wrong diagnosis and I don't like that care navigators are deciding who you get to see.

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