Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ixworth Surgery


Very good service. Pleasant and polite staff

Most of my dealings have been with the nursing team who have been helpful and professional. Receptionists and pharmacy staff always helpful. Only downside is the long queue when collecting prescriptions but have recently discovered I can get them delivered to my post office for collection which is easier