Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Ixworth Surgery


Always brilliant

I've always found the surgery brilliant. Easy to contact and get an appointment and I like that the pharmacy is on site. Very pleasant staff and the reception team are helpful when booking appointments. The option to go online is there but it's not pushed and I do use systmonline to do my prescriptions and that is easy to use. I do still prefer a voice at the end of the line to discuss things with.