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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Ixworth Surgery


Unimpressed

I’ve had 2 phone consultations organising blood tests, one pre covid and one now. In both of them I was talked over and they made assumptions instead of listening to me about what was needed and why. In the first one I was nearly hung up on before the issue was even resolved. Going privately now as I don’t want to be made to feel worse for something that’s already quite challenging, especially with a history of anxiety. While I’ve been very unimpressed with the doctor/nurse I’ve encountered in these calls, I have to say that the reception staff and dispensers have always been super friendly and helpful and are honestly the only reason I’ve gone to them for anything. So thank you ladies! Medication is dispensed quickly and reception have always gone above and beyond to help, even in these crazy times.