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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Worst birth experience

My first child I had a trainee midwife who was very unsure as to what she was doing, hit me in the head by accident, and hadn't uncapped the fluid stopper so therefore I wasn't receiving fluids until I had said it was still capped. My second birth was a twin birth in covid restrictions. My husband was sent home after my c section only for me to be told he shouldn't of been sent home as he could be in neotnatal with our daughter, something which I never understood as he wasn't allowed in a side room with me and his son yet was allowed into a ward of sick babies. The midwives were rude, talking about each other to me and just very disrespectful. The only person I can speak highly of is [name redacted]. She was my life saviour, making me smile, helping with the twins and even went and bought me food from the cafe with her own money.

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