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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Absolutely Amazing

Was seen by the breast clinic in October 2022 and they have worked so hard the past year trying to work out what was going on for me, I did struggle at first with not seeing the same doctor but once I was assigned to one doctor she was amazing, I had multiple tests done as we didn’t want to jump straight into surgery. I was seen every 2-3 months and when we exhausted all options I was scheduled to have an operation. I had my operation on the 11/12/23 my doctor reassured me and explained the possible outcomes because we weren’t sure what was going to be found! The receptionists greet you with a lovely smile and the team who work within the Broadland suite are all so lovely and caring. They make you feel at ease and always remember your face. I am so grateful for the care I received from these amazing people :)

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