Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


friendly competent professional skilled

I was able to ask questions and staff took time to answer; my hearing is not great & I lip read & find accents or mumbling difficult. Only one member of staff was inarticulate. The nurses, staff and theatre staff were all personal and friendly whilst getting their tasks done. I felt I was in good & caring hands.(discharge on Saturday afternoon was not as good with mixed messages and incorrect paperwork and inevitable 'weekend' delays) I was very well prepared for pre-op and post -op and feel that I am recovering well because of the skill, expertise and experience of the staff.