Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Virtual ward team excellent service

Elderly mother transferred to virtual ward team on discharge from Ward 18. What an amazing team, knowing that each day we would have support and knowledgeable staff contact us was so reassuring. The Nurses, sister and Dr were all excellent. One nurse came out to our home take bloods one morning, calls at least once but often several times a day everyday and advice available when needed. The Dr made two detailed phone calls to us to explain results and nothing was too much trouble. Thankyou so much.