Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Disappointing attitude

I was receiving treatment that I've had a number of times before but always with local anaesthetic but this time the new consultant decided that it wasn't necessary. They then got annoyed with me when the pain became too much. I managed to cope for some of the treatment to be carried out but couldn't bear all of it. They made it very clear they were not impressed and wouldn't even look or speak directly to me, preferring to speak through the nurse. The nurse throughout was lovely but I will never see that consultant again .