Gynaecology Outpatients
I was referred to be seen within 2 weeks for potential malignancy. A week into the two week period, I received a phone message asking me to call back and that there was a letter in the post; I tried repeatedly over a couple of days but the line was either engaged or the person was not available. I asked if I had been given an appointment, but was told I had to speak to the particular person who had phoned me. I then received an appt for one doctor on the 13th day of the 2 week period, and then, the next day, received another appt with a different doctor on the 14th day of the 2 week period. When I finally got through to clarify I was told that the first appt was cancelled, although it did not say so on the letter. When I attended for the appointment the staff and treatment were excellent. The background music in reception was awful, it would have been better not to have it. If you are worried that you have a serious condition, to have that drivel in the background was upsetting and intrusive - I suspect it is there for the benefit of the staff.