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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Poor

Arrived and no bed ready. Soon sorted & patient ready & taken up for test. Told she would have to wait until 3.30 for a final x-ray to check ok then can go home. 3.30 no way, 4.30 no x-ray. This continued until very stressed and threatened to go home without it. They had no idea patient was waiting since 3.30 and had not received details from the department. Arrived home at 9.15 pm. Not happy

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