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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Tried to discharge late at night.

One of our (Care UK) residents had been admitted to the hospital over the weekend. On the 6th they phoned to say they would be discharging back to the home. At 20.00pm the resident had not arrived back so the Nurse phoned the hospital and was told they were still waiting for transport. It was discussed that it was unfair to be discharging so late and not in the residents best interest. They agreed the discharge would take place on the 7th of December. Resident arrived at the home in discomfort as had a blocked catheter and the catheter was conected directly into a night bag no leg bag was attached.

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