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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Unacceptable behaviour

On arrival, my questionnaire was snatched from my hands as they wanted to be "quick" - I was their last appointment. I was then asked to leave my basket with clothes in in the corridor. I was told music would be played - this did not happen. I did not feel well during or after the scan. I sat in the waiting room but was told I had to leave (the time was 4.30 pm). On standing, I felt weak, but there was no care (and my friend who had taken me to the appointment had car trouble and had to get Green Flag, so was not with me). A staff member raced me along the corridor (I could not keep up) and left me halfway to the entrance door. I reported to PALS but no action was taken and no letter of apology received. I am an active person and do not have mobility problems. I work for the NHS so do not like to complain, but this was in my opinion unacceptable behaviour.

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