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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

James Paget Hospital


X-ray dept don't answer the phone

We support our friend and he had a letter from the hospital to call the x-ray dept to get an appointment. We tried many times over 4 days. It just kept ringing and when you press '5' for a callback it says "there is not call back available". We went into our surgery and they tried 6 times to call but had no success, and they said the system is a shambles. We were advised to just go to to the hospital. So we traveled from the Beccles area and turned up at their department who stated that they don't take calls. - they come in elsewhere. But as we had traveled so far they offered us an x-ray there and then.