Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Postponed operation (3 times) was successful

Having waited over a year in great pain for a replacement hip operation I was disappointed to be called three times for the procedure. The first was postponed for a week, four days before the appointment. The second was postponed for three weeks after I was in hospital gowned and sedated. Eventually I had the operation carried out by the surgeon, to whom I am sincerely grateful. It would help though if the hospital aimed for a 'first time - every time' approach to delivery of services.