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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Serious failings

I was passing blood and an ambulance took me into A&E. My hearing aid had been removed by the paramedics but I did not know where it was. I was then moved from A&E to another ward (cannot recall which one). I was not given my hearing aid back and I asked where was it, and no one told me. My walking frame was taken from me and so I was confined to the bed. I was then moved again and ended up in the stroke ward for 3 days. I was trying to tell them that I had a stroke 6 years ago and was not in for that. they did not listen. As my family live abroad I had no one to talk on my behalf. My daughter did get there for a day when I was going home (after 10 days of being in). Two weeks after I was home I found a holdall that I had not unpacked and in it was a bag of medication. 2 tablets I have never had before was in there. No one had told me or my daughter about it. I did not take it as I was unsure if it was an error. I figured if I had not had it for the last 2 weeks, and did not feel any problems then they may have been given me in error. Basic communication errors. I am still suffering with my shoulder as they manhandled me during my stay.

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