Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Waiting can be long in clinic

I have ongoing appointments at ENT clinic. I have never been seen on the time of my appointment. I am aware that they put on the board how long they are running behind. I have waited up to two hours in the past. Today was 30 minutes. If you are late you are re-scheduled but as they run late I do not know why they do this.