Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


We have felt very well looked after

Our child has been admitted today for some dental treatment under anaesthetic. We have been kept fully in the picture throughout the use of this service. We have been spoken to very calmly and respectfully about what is going to happen, and as our child sat with this, this was very important as they stayed calm too. We were giving the opportunity to ask any questions. When we spoke to the anaesthetist we were given good information about what to expect for the rest of the day and when we could offer food, but also what medication we could use to help give pain relief that they would undoubtedly need afterwards.