Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Day surgery went well but was in 5 different beds

This was a very good service on the whole. My only issue was that I felt like I was on a conveyor belt and being moved a lot into different beds, 5 across the day. I had kidney stones removed and it went well but it did feel a bit impersonal due to the constant shifting about without really telling you.