Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Physio was confusing

I found it confusing that I was expecting to visit hospital for physio only to be told I needed to wait and see one in Kirkley Mill which took ages to sort out. Then I only was handed a piece of paper with exercises on it that I would have printed off the internet.