Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital


Sorted out my hearing aid

They picked up on the fact that I should not have the hearing aid in the ear that the Colchester service had given me. I was having terrible trouble with it and then getting random feedback and loud noises. I was told by Colchester that I would just have to get used to it. when i went to James Paget they checked my hearing again and they said that that particular ear would not suit having an 'aid' in it, due to the amount of hearing loss I have in it, so I was refitted for the other ear and it is so much better.