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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

James Paget Hospital



Mixed experience

During pregnancy they were excellent as I had regular visits from 20 weeks. However, when I had the baby things were not so great. Intensive care did not communicate with me. I was waiting in the parents room then when I saw my baby, they were rigged up to canulars and all sorts. They then transferred baby to Norfolk and Norwich without telling me what was wrong and wanted to keep me in JPUH so I discharged myself and made my own way to N&N only to discover my baby was having assistance with breathing. N&N then filled me in on everything going on. They gave me a room near the hospital to stay in the whole time in shared accommodation, which was amazing to be offered that. Just find N&N looked after me and JPUH really did not.

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