Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

James Paget Hospital


Not told me cancelled

GP referral in March 2020. Paget appointment then was cancelled, but no one had told me! (This was due to covid-19 pandemic causing cancellations). No appointment offered to replace it for months despite my phone calls. Eventually a staff member/triage system said they were dealing with the referrals from August 2019! As I realised I had been incorrectly diagnosed. I returned to GP, got another referral, was seen quickly by Paget by a Nurse. Arrange a biopsy. saw consultant. She said I should have been dealt with MONTHS ago. She said her notes said I must not wait more than 3 months but triage repeatedly told me on the phone that the doctors notes said I could wait. Once treatment started, I was transferred to N & N for malignant Cancer - Operation March 2021.