Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Jeian Care Home


Not great care but staff friendly

The staff were friendly but on my family members first night they fell out of bed, they then did put the side of the bed up to stop it happening again. The food has not been great, there was no headboard on the bed, the shower didn't work as it flooded which meant they haven't been showered much. I don't think the bed sheets have been changed in 21/2 weeks and there is very little cleaning done. There have been few activities and there is no proper dining area.