Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kesgrave Pharmacy


Awful

So I went in for my prescription pills, there was a big queue so I waited until it was my turn (a lot of general gossip chatting later between pharmacist and customers), to be told loudly “why are you taking these pills?”, I was shocked so didn’t really know what to say, they then again loudly said “we don’t have these, you’ll have to go someplace else but I wouldn’t be taking these at your weight!”. These pills are contraceptive pills which I’ve been on for years with constant doctor supervision and I did not appreciate being spoken to in that manner in front of so many people. How very unprofessional! Will never use again!!