Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Kesgrave Pharmacy


Not a suitable place for vaccines.

A small cupboard sized room for the treatment area doesn’t seem suitable. All members of staff were searching for a customer's prescription, meaning that the people coming in the door were not seen. It did not feel well run or efficient. Social distancing was not followed at all, which I found very worrying and disappointing. I will not return there for any other vaccines.