Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery


Excellent online system

I use the online system and it is excellent for me so I do use it all the time. I tend to get a response within 10-15 mins which in all honesty I could have been waiting that long on the telephone if I tried to ring in. I have not had any issues here in the 3 years that I have been here.