Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery


Excellent for me

I have always found this surgery excellent for me. I use online mainly as it works very well. You get a response very quickly, but always the same day and it just works well. when online is pushed to use (which it is not here, but I do prefer it), when it works well like this, it encourages you to continue using it and means those that cannot use online get more access via the telephone.