Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery


Message confusing

I rang twice at 8am and the message was saying that they were closed until Monday, which is strange for a Friday morning. I did wonder if I had called too early, but that would have meant the message was saying that from when they closed on Thursday. As I was concerned I called 111 who managed to get the appointment within 30 minutes of me making contact. I was pleased that this was resolved quickly and that I got an appointment. I had just hung up thinking there was a problem at the practice.