Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery


Long wait for a response

I need family help to complete the online submission and when we did it recently we waited nearly three weeks for a response as the issue hadn't been deemed urgent and it's been a trial to get things in motion. The phones are busy and when we've tried to set up online prescription access it's been difficult because we only have one email to use but two people that need the access.