Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery


Always welcoming & reassuring

I was very ill and I felt confident to call them there when I need to have my prescription if I cannot get in and so have it delivered to my home address (I have a very rare blood group so my medication is very important). They always answer my phone calls even when they are very busy. They have developed more therapy services which I may find useful as I age. they are so approachable and that to me is an important skill.