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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery



Came in to do the triage

Now they’ve got the online triage, I tried phoning but couldn’t get through so had to come in with two little ones and go through it. They’ve booked us in for later. Managed to pick up another prescription at same time.

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