Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Kirkley Mill Surgery


Form filling was frustrating

Rang the surgery when my child's tonsils were bleeding. I was told to fill in the form online. I asked for urgent appointment but they said they cannot give me anything without the form being filled in. Reception id fill it in and I was given a call to say it would be dealt with tomorrow. I then called 111 who got me out of hours appointment at the same venue. I even saw the same doctor who rang me back! This was a highly stressful and frustrating situation. It ended up ok. No one suggested that I call 111, I luckily knew to do this, as I felt it could not wait another day and certainly did not want to go to A&E.